1. How do I use my credits in my eWallet?

Follow these steps to use your eWallet balance during checkout:

1. Add the items you want to your cart.
2. Click on “View Cart.”
3. Under the amount summary on the right, click on the “Apply E-Wallet Amount” dropdown.
4. Enter the amount you would like to use from your eWallet.
5. Click “APPLY” to deduct the amount from your total.
6. Click “PROCEED TO CHECKOUT” to complete your order.

2. What is the return policy?

All apparel items that are decorated on demand, or specially decorated products, are final sale. Due to the nature of these items, they are non-returnable and non-exchangeable. We cannot accept returns or offer exchanges for custom items unless there is a defect in materials or workmanship. If you believe there is an issue with your custom item, please contact our customer service team at customerservice@flynnhospitalitystore.com within 14 days of receiving your order. We will review your case and, if applicable, offer a resolution based on our quality assurance guidelines.

3. Who do I contact if there is an issue with my order or product?

If you experience any issues with your order or receive a defective product, please reach out to our customer service team for assistance:

• Email: customerservice@flynnhospitalitystore.com
• Phone: 866-789-0508

4. What is the Shipment Policy?

All garments are decorated on demand and turn around time for these items is approximately 2-3 weeks.

For any additional questions or support, don’t hesitate to contact our team. We’re here to help ensure you have the best shopping experience with the Flynn Hospitality!